Short version: WO Security Shield does not sell your personal information to third parties. This page explains your rights under the California Consumer Privacy Act (CCPA) and how to submit a request if you believe your data has been shared in a way you did not authorise.
Your Rights Under the CCPA
If you are a resident of California, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information. These rights include:
- Right to Know — you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and any third parties with whom we share it.
- Right to Delete — you have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as legal obligations or completing a transaction you requested).
- Right to Opt Out of Sale — you have the right to opt out of the sale of your personal information to third parties. As described below, we do not currently sell personal information.
- Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights. We will not deny you the Service, charge you a different price, or provide a different quality of service because you exercised a privacy right.
Do We Sell Personal Information?
No. WO Security Shield does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. We share data only with service providers who help us operate the Service (such as payment processors, email delivery services, and cloud infrastructure providers), and those providers are contractually prohibited from using your data for any purpose other than providing services to us.
We also do not share your personal information with data brokers, advertisers, or any third party for targeted advertising purposes.
Categories of Personal Information We Collect
In the past 12 months we have collected the following categories of personal information in connection with operating the Service:
- Identifiers — name, email address, IP address, account username.
- Commercial information — subscription plan, billing history, and payment method details (stored by our payment processor; we do not store raw card numbers).
- Internet or network activity — pages visited on our website, browser type, referring URL, and summarised traffic data from your connected WordPress sites.
- Inferences — general inferences drawn from usage data to improve our Service (e.g. which features are most used).
We do not collect sensitive personal information such as government ID numbers, financial account credentials, precise geolocation, or health data.
How to Submit a Request
Even though we do not sell personal information, you may still submit a verified CCPA request to:
- Know what personal information we have collected about you.
- Request deletion of your personal information.
- Confirm that we have not sold your personal information.
To submit a request, contact us by any of the following methods:
- Email: hello@wosecurity.com with the subject line "CCPA Request"
We will acknowledge your request within 10 business days and respond in full within 45 calendar days. If we require more time (up to an additional 45 days) we will inform you of the reason and the extension in writing.
Verification
To protect your privacy and security, we will verify your identity before processing your request. For account holders, this typically means confirming your email address and matching it to an account in our system. We may ask for additional information if needed to verify your identity, but we will use it only for that purpose.
Authorised Agents
You may designate an authorised agent to submit a CCPA request on your behalf. The agent must provide written proof of authorisation, and we may still contact you directly to verify your identity. We will not process a request from an agent who cannot demonstrate they have your permission to act on your behalf.
Contact Us
For questions about this page or your privacy rights, contact us at hello@wosecurity.com. You may also review our full Privacy Policy for more detail on how we handle your data.